Support

Questions, a bug, or something not right with a listing? We're a small team in Ontario and we read every message.

Common questions

When is Dibz available?

The Android app is out now: get it on Google Play. The iPhone app is in beta while Apple reviews it for the App Store: install the iPhone beta with TestFlight in about a minute.

Why can't I see sold prices?

Sold and leased prices, value estimates and listing history need a free account, because MLS® board rules only allow this information to be shown to registered users. Sign up in the app with email or Google.

Something about a listing looks wrong

Listing details come from the MLS® and are updated within about a minute of a change. If something still looks wrong, email us the address or MLS® number and we'll look into it.

Notifications aren't arriving

Check that notifications are allowed for Dibz in your phone's settings, then open Dibz once so it can register your device again.

Delete your account

In the app, go to More › Account & privacy › Delete account, or sign in on the web at dibz.ca/account/delete. You can also email info@plancier.com from your account's email address with the subject “Delete my Dibz account”. Your account closes right away and is permanently deleted 60 days later, unless you log back in and choose to keep it. If you worked with a Dibz agent, a record of that introduction is kept for 24 months, as described in our Privacy Policy.

Privacy questions

See our Privacy Policy, or contact our Privacy Officer at info@plancier.com.

Plancier Technologies Inc. · Ontario, Canada